Terms and conditions

Delivery 

  • We are a small business proud to serve the Horsham community in West Sussex and within a 5-mile radius. We regret to inform you that we are unable to deliver outside of this area. We apologize for any inconvenience this may cause.

  • Our delivery service is available from Monday to Saturday, with two time slots to choose from. You can opt for a morning delivery between 10am and 2pm, or an afternoon delivery scheduled from 4.30pm to 6pm.

  • Delivery service is presently unavailable on Sundays. 

  • We offer free delivery within Horsham main town.

  • For areas within a 5-mile radius of Horsham, the delivery fee may vary between £3 and £4.50.

  • Specific locations such as Warnham, South Water, Broadbridge Heath, and Slinfold require a £3 delivery fee.

  • Locations like Rudgwick, Crawley, Handcross, and Billinghurst have a £4 delivery fee.

  • We always make sure to show you the finished cake before handing it over to ensure it meets your expectations and is in perfect condition. However, once the cake has been delivered, we kindly ask for your understanding that we cannot be held responsible for any damages that may occur afterward.

  • If you're planning to surprise your special someone with a cake, please make sure someone will be there to receive it. In the event of a failed delivery, there will be a small fee (£2 in horsham and full delivery fee for other area within 5 mile from horsham)  for a second attempt. Unfortunately, we are unable to issue a refund if the delivery fails due to no one being available to accept or collect the order. We appreciate your understanding."

  • "👉 Don't miss out on our free delivery promotions! 😃 Be sure to follow our page  for the latest updates and stay in the loop! 📣"

Ordering

Ordering details:

  • To ensure a satisfying experience and allow our talented bakers enough time to prepare your hand-made cakes, we kindly request that you place your order in advance with at least 2 days' notice.

  • You can conveniently place your order by phone, email, on our website, or via our social media page.

  • To bring your idea to life in virtual form, it would be wonderful if you could share a picture of the cake design you have in mind. This way, we can better understand your vision and come up with some amazing ideas. Your creativity is much appreciated! 😊

  • ** we might need to reach out to you through WhatsApp or text to chat about your current order. Thanks for your understanding! 📱✨

Payment

  • To ensure a smooth process, we kindly request that the full payment is made prior to availing our services.

  • Please keep in mind that once payment is made, we will promptly begin processing your order, which means cancellation is not possible. However, in certain exceptional circumstances, we may consider a partial refund.

  • We accept various payment methods including cash, major credit cards, and credit cards. If you have any other preferred payment method, please let us know.

  • For any bespoke orders, we kindly ask for payment to be made at least 5 days prior to the collection date.

RETURN & REFUND

  • We regret to inform you that we do not accept returns. However, in certain situations, we may consider providing a partial refund. Our top priority is ensuring customer satisfaction with our products and services. If you are unhappy with your purchase, please do not hesitate to contact us. We will make every effort to correct the situation and ensure your satisfaction.

PRICE ADJUSTMENT 

Our prices are subject to change without prior notice. We reserve the right to adjust prices as needed to reflect market conditions and ensure competitive pricing for our customers. Thank you for your understanding.

CHARITIES & NON PROFIT ORGANISATIONS.

As a small business, it's important for us to maintain a balance. We want to continue providing quality products and excellent service to our existing customers while also supporting non-profit organizations.

To better manage our resources, we have implemented a new policy. All non-profit organizations are eligible to purchase our cakes at a 50% discount. This way, we can continue to support causes that are important to us while still serving our valued customers.
Just place your order online and reach out to us so we can apply the discount to your invoice. Thanks for understanding! 😊

 Your privacy is of utmost importance to us, and we are committed to protecting your personal information. This policy outlines how we collect, use, and share your data when you interact with our website and purchase our products online.

 PRIVACY 

1. Collecting Personal Information

When you visit our site or make a purchase, we may collect certain personal information to enhance your shopping experience and fulfill your orders. This information may include:

  • Personal Details: Name, address, email, phone number

  • Payment Information: Credit card details, billing information (securely processed by third-party payment providers)

  • Order Details: Items purchased, delivery instructions

  • Browsing Information: IP address, browser type, access times, and pages viewed

  • Marketing Preferences: Preferences regarding email promotions and other marketing communications

We collect this information to provide you with a seamless shopping experience and improve our offerings.

2. Sharing Personal Information

We respect your privacy and do not sell your information to third parties. However, we may share your data with trusted partners to help deliver our services effectively:

  • Service Providers: Delivery partners, payment processors, and IT support services who assist us in processing and fulfilling your orders.

  • Compliance and Legal Requirements: We may share your information to comply with legal obligations, respond to legal requests, or protect our rights, safety, and property.

All third parties with whom we share data are required to handle it in accordance with this policy and applicable data protection laws.

3. Using Personal Information

We use your personal information to:

  • Process Orders: Fulfill orders, arrange delivery, and provide customer support.

  • Enhance Experience: Personalize your shopping experience and understand your preferences to offer relevant products and promotions.

  • Marketing and Communication: Send updates on your orders, respond to inquiries, and provide marketing content only if you’ve opted in.

  • Analytics: Improve our website functionality and analyze how users interact with our site.

4. Customers’ Rights Regarding Personal Information

As a valued customer, you have the following rights regarding your data:

  • Access: Request details of the personal information we hold about you.

  • Correction: Update or correct your personal information if it is inaccurate or incomplete.

  • Deletion: Request deletion of your personal information, unless we are required to retain it by law.

  • Opt-out of Marketing: Unsubscribe from our marketing communications at any time through the link provided in our emails.

If you wish to exercise any of these rights, please contact us via the information provided below.

5. Use of Cookies

We use cookies and similar tracking technologies to improve our site and personalize your shopping experience. Cookies help us understand how our customers use our website and enhance features for a smoother experience.

  • Types of Cookies: We use essential, performance, and functional cookies. You may disable cookies through your browser settings, though this may affect your browsing experience.

  • Third-Party Cookies: Some cookies may be placed by third-party services, such as analytics providers, to help us better understand site usage.

6. Contact Information

If you have any questions or concerns about our privacy practices or wish to exercise any of your rights, please contact us at:

Email: info@solicakesandclasses.co.uk
Phone: 07772408776,
Mailing Address: 70 farhalls crescent, Horsham, West sussex, RH124BZ

We are dedicated to protecting your privacy and will respond to your inquiries promptly.

This policy may be updated periodically to reflect changes in our practices or regulatory requirements. Please review it regularly to stay informed about how we protect your data.

Thank you for trusting SOLI Online Cake Shop with your personal information.